When to contact us for an emergency?

For example, a severe water leak, flooding, or electrical fault that could cause harm if not dealt with immediately.

There’s a serious property issue

The property
is not secure

Such as a broken door lock, smashed window, or other damage that leaves the property unsecured.

You lose
essential services

For instance, complete loss of heating in winter, no running water, or a gas leak that needs urgent attention.

Other emergency situations

If you or someone nearby is seriously injured, in immediate danger, or requires urgent medical assistance, you must contact the emergency services straight away.

Emergency Numbers:

  • 999 – Call for urgent emergencies (Police, Ambulance, Fire & Rescue).

  • 111 - NHS Direct

  • 101 – Non-emergency police

  • National Gas Emergency Service - 0800 111 999

  • United Utilities (burst water main) - 0800 330 033

Tenant Handbook
Emergency Contacts & Support

For full details about emergency contacts, out-of-hours support, and how to get in touch with us, please download the Tenant Handbook.

Alongside important guidance on what to do in an emergency this also provides helpful information on how to fix general issues that can arise in the home.

Please also refer to the Tenant Handbook for our Out of Hours charges and note that if a contractor is called out for a situation that is not deemed an emergency, the cost may be charged to the tenant.

Download tenant handbook

Not an emergency?

If your enquiry does not qualify as an emergency, you can reach out to our friendly team through our form, phone, email or you can visit our branch:

General Enquiries

Address
Jupiter Properties Manchester

246 Wilmslow Rd

Fallowfield

Manchester

M14 6LD

 

Have an emergency?

Download our Tenant Handbook to find our emergency number.

Download Tenant Handbook